The agreement between you and FAMX

1. Definitions and provider

FAMX is offered by Vicky de Groot, based at Kolmeer 39, 8604 EP Sneek, the Netherlands, Chamber of Commerce (KvK) number 81336691 ("FAMX", "we"). "Service" means the famx.nl website and the famx.app application. "Account" means the account you create with FAMX. "Child profile" means a profile within your Account for a child. This is not a standalone user account.

2. Applicability

These terms apply to any use of famx.nl and the FAMX app.

3. Account and minimum age

You can create a standalone Account from age 16. FAMX does not offer a standalone Account to users under 16. You're responsible for keeping your login details confidential and for activity under your Account.

4. Using FAMX

You use FAMX to capture memories from your own family. Prohibited uses include: posting content you don't have the rights to, using FAMX for unlawful purposes, or bypassing security measures.

5. Your content

All photos, stories, milestones and other content you place in FAMX remain your property. You grant FAMX only the licence necessary to technically store, process and display that content to you within the Service, not to use it for our own promotional purposes without your consent.

6. Subscriptions

FAMX currently offers the following plans:

• FAMX Begin: free. 1 child profile, up to 50 photos, moments, stories, milestones, growth, and your own custom milestones.
• FAMX Verhaal: €3.99/month, or €39.99/year (paid upfront). Up to 5 child profiles, add photos, moments, stories, milestones, growth, your own custom milestones, and 1 extra person to use FAMX together with.
• FAMX Samen: €6.99/month, or €69.99/year (paid upfront). Up to 10 child profiles, add photos, everything in FAMX Verhaal, up to 10 invited people, and per-person permission management.

FAMX Book is shown on all plans only as "Coming soon" and is not yet an existing or purchasable feature. The book will be sold separately and is not included in the subscription.

Paid plans may describe photo storage commercially as unlimited. Reasonable use applies: FAMX may limit excessive, automated or improper use to keep the service safe and sustainable. Where reasonably possible, we will give advance notice before applying a restriction and will not remove memories without appropriate warning or a lawful basis.

For yearly billing, the full year is charged upfront in one payment.

7. Launch offer

At launch, FAMX Verhaal and FAMX Samen include an introductory offer: the first month is free. Starting this trial requires registering a payment method via Stripe. After the trial, your chosen paid plan begins automatically unless you cancel before the trial ends. This is clearly communicated before you start the trial. This offer is a launch promotion and not a permanent product feature.

8. Payment via Stripe

Payments are processed via Stripe. If a payment fails, we may ask you to update your payment method; access to paid features may be suspended if payment continues to fail.

9. Price changes

We may adjust prices. For an existing subscription, we'll notify you in advance of any price change, with the option to cancel before the new price takes effect.

10. Upgrading, downgrading and cancelling

You can upgrade or downgrade from your account or by contacting us. You can cancel a paid subscription at any time too, from your account or via hallo@famx.nl; after cancellation, the subscription continues until the end of the current billing period and is not renewed.

11. Right of withdrawal

As a consumer, you may withdraw from a paid FAMX subscription entered into online within 14 days after entering into it, without giving a reason, where the law grants this right. Withdrawal is different from ordinary cancellation: withdrawal ends the paid subscription immediately and the family returns to FAMX Begin; memories are not automatically deleted.

Use the clearly visible Withdraw from agreement function in your account, or email hallo@famx.nl within the period. We will confirm receipt on a durable medium. If an amount has already been paid, it will be reimbursed according to the statutory rules. Nothing in these terms limits rights that cannot legally be waived.

12. Availability and changes

We aim for a reliable service but don't guarantee uninterrupted availability. Maintenance may cause temporary interruptions. We may change or improve FAMX from time to time.

13. Termination

You can request deletion of your Account at any time, via your account or via hallo@famx.nl. We may terminate an Account for serious or repeated breach of these terms.

14. Liability

Our liability is limited to what's permitted by law. Nothing in these terms is intended to exclude liability that cannot be excluded under Dutch law.

15. Force majeure

We're not liable for failures resulting from force majeure.

16. Intellectual property

The FAMX brand name, logo and the design of the Service are owned by FAMX. Nothing in these terms transfers these rights to you.

17. Privacy

How we handle personal data is described in our privacy policy.

18. Governing law and complaints

These terms are governed by Dutch law. If you have a complaint, please contact us first at hallo@famx.nl, we'd rather sort it out together.